Privacy Policy

1. Information We Collect

Appalachian Delivery & Courier ("Company," "we," "us," or "our") collects information necessary to provide delivery services to our customers ("you" or "your").

Personal Information

• Name and contact information (phone number, email address)
• Pickup and delivery addresses
• Payment information (processed securely through third-party providers)
• Service preferences and special instructions

2. How We Use Your Information

We use your information to:

• Provide delivery and courier services
• Communicate with you about your deliveries
• Process payments for services
• Improve our services and customer experience
• Maintain records for business and legal purposes
• Comply with legal obligations and regulatory requirements

3. HIPAA Compliance (Medical Deliveries)

For medical courier services, we maintain strict compliance with the Health Insurance Portability and Accountability Act (HIPAA). This includes:

• Secure handling of Protected Health Information (PHI)
• Limited access to medical information on a need-to-know basis
• Encrypted storage and transmission of sensitive medical data
• Regular staff training on HIPAA compliance
• Secure disposal of any medical documents or information

4. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except as described in this policy:

• Service providers who assist in delivery operations (with confidentiality agreements)
• Payment processors for transaction processing
• Legal authorities when required by law or to protect our rights
• Business partners only with your explicit consent

5. Data Security

We implement appropriate security measures to protect your personal information:

• Secure storage of customer information
• Encrypted transmission of sensitive data
• Limited access to personal information by authorized personnel only
• Regular security assessments and updates
• Secure disposal of documents and data when no longer needed

6. Legal Document Confidentiality

For legal courier services, we maintain strict confidentiality protocols:

• Attorney-client privilege protection
• Secure chain of custody procedures
• Confidential handling of all legal documents
• Limited access to legal information
• Compliance with legal profession confidentiality requirements

7. Data Retention

We retain your information only as long as necessary to:

• Provide ongoing services
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain business records as required by law

Most delivery records are retained for seven years in accordance with business record requirements. Medical and legal courier records may have different retention requirements based on applicable regulations.

8. Your Rights

You have the right to:

• Access your personal information we have on file
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt out of non-essential communications
• Request information about how your data is used

9. Website and Online Privacy

Our website may collect information through:

• Contact forms and service inquiries
• Cookies for website functionality and user experience
• Analytics to improve website performance
• IP addresses for security and service delivery

We do not use tracking cookies for advertising purposes or share website data with advertisers.

10. Third-Party Services

We may use third-party services for:

• Payment processing (Square, Zelle, etc.)
• Website hosting and maintenance
• Communication services
• Business analytics (anonymized data only)

These third parties are bound by their own privacy policies and confidentiality agreements.

11. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13 without parental consent.

12. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on our website with the updated date. Continued use of our services after posting changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

14. Compliance and Regulatory Information

We comply with applicable privacy laws including:

• HIPAA (Health Insurance Portability and Accountability Act)
• North Carolina privacy and business laws
• Federal transportation and courier regulations
• Professional confidentiality requirements for legal services